+250 798 288 830 info@lifetimeafrica.com KK 15 Ave, Kigali-Rwanda
+250 798 288 830 info@lifetimeafrica.com KK 15 Ave, Kigali-Rwanda

Booking, Payment, and Cancellation Terms and Conditions

All guests enquiring about and booking any safari with Lifetime Africa Expeditions are bound by our booking terms and conditions. They are deemed to have read, understood, and accepted our booking terms and conditions. All bookings are made with Lifetime Africa Expedition(hereinafter referred to as “the Company “) and no person has any authority on its behalf to vary any of the terms and conditions which are applicable.

Booking and Payment Terms and Conditions

The client has noted that the Company’s terms and conditions include a 50% deposit of the total amount made to confirm the booking. The full amount/balance due by the Client to The Company shall be payable not less than 8 weeks prior to the date of arrival in Uganda. For Bookings made within 6 weeks of the safari start date, the entire cost of the tour must be paid at the time of confirmation. Failure to deliver complete payment in due time, Lifetime Africa Expeditions may consider this notification of cancellation and reserves the right to treat the booking as cancelled.


If there happens to be a situation for a booking to be cancelled, the client is advised to inform Lifetime Africa Expeditions in writing citing the reasons for their cancellation. Over and above such cancellation fees will apply. The Company shall retain 20% of the tour cost, but any amount paid in excess thereof will be reimbursed to the client if the cancellation notification is received 60+ days before the date of arrival in the destination where your tour will take place. If the cancellation notice is received between 31 and 45 days before the date of arrival, 60% of the tour cost shall be retained. However, if a cancellation notice is received Less than 30 days before arrival, the Company shall retain 100% of the tour cost.

Note: The full amount of gorilla permits, chimpanzee permits, Golden Monkey, any airfares where applicable, and any other funds payable for park activities are deemed non-refundable.

At Lifetime Africa Expeditions, we are always not only deemed to meet our travelers’ desires but also seek to bring you to explore the unique, untamed, and unpredictable wildlife tourism destinations so you to discover the beating pulse for the most thrilling and rewarding wildlife encounters facilitating an exclusively memorable eco-tourism and conservation experience that will last for a lifetime.

Whilst the Company makes every effort to adhere to schedules it should be borne in mind that the Company reserves the right and in fact is obliged occasionally to change routes and camps on Safaris as dictated by changing conditions. In situations where we encounter unforeseen circumstances, the Agent/client acknowledges that the itinerary specified may be varied by US (Company) from time to time, without notice to the Agent or Client, at the discretion of The Company and provided the itinerary and price is not substantially different from the itinerary that the client anticipated enjoying, the Agent/client shall not be entitled to cancel the contract. Fare increases may occur inter alia due to any increase in airline tariffs, fuel costs, game reserve fees, or fluctuation of exchange rates. Should the group number fall below the minimum number required for the booking as specified at the time of booking, Lifetime Africa Expeditions reserves the right to re-cost the safari and raise a surcharge. Should any clients/agents refuse to accept and pay such a surcharge, Lifetime Africa Expeditions reserves the right to cancel the tour and retain full payment.

Additionally, in an occasion where cancellation is initiated by us because of unforeseen circumstances, Lifetime Africa Expeditions shall give you the opportunity to purchase an alternative safari of a similar standard to that originally booked subject to availability. If a guest chooses an alternative safari that is less expensive than the original package, He/She is eligible for a refund of the difference and vice versa. Except where we cancel for reasons other than those mentioned in this clause, Lifetime Africa Expeditions shall have no further liability to the guest. We regret we cannot pay any expenses or losses incurred because of any cancellation.

Lifetime Africa Expeditions reserves the right without prior notice, to terminate the safari if in our opinion or in the opinion of any other person in authority/security, the guest who booked a safari with Us is likely to cause danger or security damage to the country. No refunds will be made, and we shall not pay any expenses or costs incurred if the termination occurs for such above reason.

Gorilla, Chimpanzee, and Golden monkey Permits

Gorilla, Chimpanzee, and Golden monkey Permits cannot be guaranteed until we receive confirmation of the safari/Adventure by making a 50% deposit payment off the total cost of the tour. Securing a gorilla permit is not a guarantee of seeing the gorillas. We are unable to accept liability for any circumstance that might lead to gorilla viewing being cancelled. Refunds of gorillas’ and other primates’ trekking permits are only done by the relevant authorities (Rwanda Development Board for Rwanda and Uganda Wildlife Authority for Uganda). We are therefore not liable for their refund. We shall use our best efforts to get a refund from the relevant authority and pass it on to the client as soon as we receive it.

The client acknowledges that there is a possibility that an individual traveler may be prohibited from tracking gorillas, chimpanzees, and golden monkeys on the day of a scheduled excursion because of an illness that might be transmitted to them or for some other health-related condition. Only travelers in good health are permitted to track primates, and the decision on whether a traveler will be allowed to participate in a primate tracking excursion will be made on the day of the excursion by the park authorities, whose decisions are final. if they (guests) are prohibited from visiting the primates due to illness, no refunds shall be entertained.


Lifetime Africa Expeditions is based in the Republic of Rwanda, and it operates under the laws of Rwanda.

Damages and loss of property

Lifetime Africa Expedition shall not take liability for loss, damage, delay, inconvenience, or direct or consequential loss caused unless it is proved to have been caused due to our representative negligence.